SHIPPING/TERMS & CONDITIONS
Items are shipped via Canada Post. If your order comes with a tracking number, Paypal will send you an email containing the tracking information once your package has been shipped. Whether or not your order comes with tracking depends on the shipping option you choose which are listed below. If you do not select a shipping option that comes with tracking, PayPal will still notify you by email when it has been shipped which also includes the estimated delivery time.
An order usually takes between 1-4 business days (Monday-Friday excluding holidays) to be processed and shipped out. Packages are usually shipped out once or twice a week once cleared payment is received. Delivery time varies depending on where you are located and the shipping option you choose.
If you have placed an order and you would like to know the status of your order, please check your email for the shipping notice/confirmation that Paypal sent you. If Paypal provided you with a tracking # it should look something like this:
Item Number: CX519455342CA
(All Canadian orders come with tracking however, it will be a numerical tracking number with no letters)
You can track your package on either www.canadapost.ca and/or www.usps.com.
If you do not receive a tracking # your item is not trackable. However, in the email that Paypal sends you, it will show the label purchase date and the estimated delivery time. The notice that is emailed to you by Paypal will include this information:
Shipping Status: Shipped
Label Purchase Date: Jan 29, 2014 23:18:59 GMT-05:00
Carrier: Canada Post
Service Type: USA Air Small Packets (4 – 10 business days)
Note from Seller: delivery within 4-10 business days
Signature Confirmation: No
**International Orders (OUTSIDE OF CANADA & THE USA): LishauNaturals is not responsible for any customs delays, fees or taxes that may be incurred upon arrival to the destination country. Although this rarely ever happens in an effort to eliminate any fees or taxes for my customers, I sometimes have to make the decleration amount/value of your order significantly less than what was paid.
All sales are final.
PLEASE DIRECT ANY ORDER INQUIRES TO LISHAUNATURALS@GMAIL.COM
DOMESTIC SHIPPING (CANADA)
Expedited Parcel (Canada Post): 2-13 BUSINESS DAYS (tracking)
Xpresspost (Canada Post): 1-7 BUSINESS DAYS (tracking)
Small Packet USA Air : 4-10 BUSINESS DAYS
Tracked Packet USA : 4-15 BUSINESS DAYS (tracking)
Expedited Parcel USA : 4-8 BUSINESS DAYS (tracking)
Xpresspost USA : 2-3 BUSINESS DAYS (tracking)
INTERNATIONAL SHIPPING (OUTSIDE CANADA & USA)
Small Packet International Surface : 4-6 WEEKS
Small Packet International Air: 6-10 BUSINESS DAYS
International Parcel Surface: 4-6 WEEKS
International Parcel Air: 6-10 BUSINESS DAYS
Tracked Packet International : 6-17 BUSINESS DAYS (tracking)
Xpresspost International: 4-7 BUSINESS DAYS (tracking)
*Please note all time frames are estimates and not guaranteed. Orders to the US can take up to 30 business days (mon-fri) to arrive taking into account our processing time, date shipped, statutory Canadian and US holidays, customs delays and the postal service delivery times.